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Ease of Doing Business: Lagos sets agenda for new Consumer Protection Agency

Doing Business

Ease of Doing Business: Lagos sets agenda for new Consumer Protection Agency

Lagos Governor, Akinwunmi Ambode is signaling his administration’s resolve to strengthen its ease of doing business reform efforts in the state with the establishment of a  new agency – the Lagos State Consumer Protection Agency (LSCOPA) – in the state.

On Wednesday, Ambode inaugurated  a 12-person board to steer the agency towards achieving the state objectives. 

Legal Backing

The governor said the agency is backed to execute its mandate by the Lagos State Consumer Protection Agency Law, Cap.C13, Laws of Lagos State, 2014.

Ambode added that he would like the board to function as an independent agency and he deliberately included private sector membership to prove the point.

He said, “I have just directed that I will like this agency to be situated outside the civil service premises. We don’t want you to be part of us so that the sense of independence that we are giving to this agency is to ensure that we command the respect of consumers generally in the State. I want to let you know that we expect you to hit the ground running; I expect that I must start to get feedback as to what is happening to consumer rights and then to the citizens generally within the shortest possible time.”

The Objectives

Protection of Consumers

“The need for the agency has become more imperative in view of the fact that Lagos State, with its huge population provides the largest commercial market in sub-Sahara Africa, with the highest reported cases of daily infractions on the consumer rights,” Ambode said.

He added that “ the agency will protect the rights of consumers, promote consumer satisfaction in the State and ensure that consumers get value for money spent on goods and services.”

Justice for Consumers

Ambode said that it was his hope that the LSCOPA would become an institution that will ensure speedy justice for consumers and “guarantee timely delivery of effective services to aggrieved consumers in Lagos State.”

He also urged Lagos residents “to utilise this alternative commercial dispute mechanism that will guarantee reduced time for the resolution of consumer related cases.”

Strengthen Ease of Doing Business

“The Lagos State Consumer Protection Agency is therefore meant to complement our reforms on the ease of doing business in the State especially as it affects the development of the Industrial, Commercial and Consumer satisfaction value chain.”

The Committee Members

The list includes, Mrs. Olufunmilola Falana who is board chairperson, Olugbode O. Ajoke (General Manager), Mrs. Sola Salako Ajulo, Mr. Femi Awogbami, Mrs. Toki Mabogunje, Dr. (Mrs.) Adeleke Monsurat Modupeola, Mrs. Adejoke Oladipupo, Mr. Alayande Olanrewaju, Mrs. Faderera Lekan-Rotimi, Mr. Segun Tayo Kuti-George, Mrs. Mosunmola Samuel and Mr. Oduyebo O. Jacobs who is to serve as Secretary.

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